Delivery and Returns

Free UK Delivery

All orders from are delivered to the UK FREE OF CHARGE and will be delivered the next working day (subject to stock) if the order is placed before 1PM.

Delivery Outside the UK

Orders from can be delivered Worldwide and are FREE OF CHARGE.

Deliveries to Ireland, Europe and the rest of the World will take 2-5 working days to arrive.

All prices shown on the site include 20% UK VAT. Customers from countries inside the EU will be charged VAT at checkout and shipments will not be subject to customs charges upon delivery. Customers from the Rest of the World will be charged for your purchase a price non inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. If items are returned to us uncleared, re-importation and shipping costs will be debited from any refund due. is not responsible for any delays caused by the customs clearance process.

Customer Service

We will keep you up to date every step of the way during the delivery process. All items dispatched by will need to be signed for and can be tracked through the carrier's website using the tracking number sent at dispatch. All items are fully insured to the correct value. 

Returns Policy

As well as complying with distance selling regulations, if for any reason you are unhappy with your James McCabe purchase you can return the item to us within 28 days for your choice of exchange, full refund or a credit note. 

Any watches returned to us must be unworn and in an original and resalable condition with the tamper-evident label still attached. The item must be returned with all branded packaging supplied with the purchase.

To return an item, log-in to your account at and select Order History, then ‘Return an Item’ using the tab at the top of the page and follow the simple steps from there. Please remember to enclose your invoice with your return, stating if you would like a refund or exchange. Please try and make sure all returned items are well packaged and sent via a trusted postal service. Dartmouth Brands Ltd cannot take responsibility for return items damaged or lost in transit.

Please send your returns to the postal address below:

Mistal Time Services
Broseley House
116a Bradshawgate

Once we receive your return, we will aim to deal with it as quickly as possible and you will be notified by email when the return has been processed.

If you have any questions about our returns policy, please get in touch with the customer service team on 0845 680 0857 or



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